wino12 Privacy Policy

1 Personal Data We Collect

When you register for and use the wino12 Platform, we collect the following categories of personal data:

• Identity Data: Full name, date of birth, gender, and copies of government-issued identification documents (e.g., National ID card, passport) submitted during account verification.
• Contact Data: Email address, mobile phone number, and residential address including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi) and postal code.
• Financial Data: Payment method details including bKash wallet numbers, Nagad account references, Rocket account identifiers, Upay references, and bank account details where applicable. We do not store full card numbers — card payments are handled by our certified payment processors.
• Technical Data: IP address, browser type and version, device identifiers, operating system, time zone, and screen resolution collected automatically when you access the Platform.
• Usage Data: Pages viewed, games played, bets placed, session duration, click paths, and feature interactions recorded during your sessions on the Platform.
• Communications Data: Records of correspondence between you and our customer support team, including live chat transcripts, emails, and support ticket content.
• Marketing Preferences: Your stated preferences regarding receiving promotional communications from wino12 via email or SMS.

We collect data directly from you at registration and during Platform use, automatically via cookies and tracking technologies, and occasionally from third-party verification or payment service providers.

2 How We Use Your Personal Data

wino12 uses your personal data only for legitimate purposes directly related to providing and improving our services. The primary purposes for which we process your data are as follows:

We will not use your personal data for any purpose incompatible with the purposes listed above without first obtaining your explicit consent.

3 Cookies and Tracking Technologies

wino12 uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session security, and gather anonymised analytics data. A cookie is a small text file placed on your device when you visit a website. We use the following categories of cookies:

• Strictly Necessary Cookies: Required for the Platform to function correctly. These include session authentication cookies and security tokens. You cannot opt out of these cookies without ceasing to use the Platform.
• Analytics Cookies: Collect anonymised data about how visitors interact with the Platform — pages visited, time on site, and navigation paths. This data helps us improve the Platform experience. We use reputable analytics providers for this purpose.
• Functional Cookies: Remember your preferences such as language, display settings, and notification choices to improve your experience across sessions.
• Marketing Cookies: Used only where you have explicitly consented to receiving personalised promotional content. You may withdraw this consent at any time by updating your preferences via your browser settings or by contacting our support team.

You may configure your browser to refuse all or some cookies, or to alert you when websites set or access cookies. Please note that disabling strictly necessary cookies will impair Platform functionality and may prevent you from accessing your account.

4 How We Share Your Data

wino12 does not sell, rent, or trade your personal data. We share data with third parties only in the following limited and controlled circumstances:

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard receive only the minimum data required to process your transaction. All payment data is transmitted over encrypted channels.
• Identity Verification Providers: Third-party Know Your Customer (KYC) and age verification services may receive your identity documents strictly to fulfill our legal verification obligations.
• Game Software Providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive anonymised session and game data necessary to deliver their games and ensure fair play. These providers do not receive your personally identifiable information beyond what is technically required.
• Analytics Providers: Anonymised, aggregated usage data may be shared with analytics platforms to help us understand and improve Platform performance.
• Legal and Regulatory Authorities: We may disclose personal data to law enforcement agencies, regulators, or other government bodies where required to do so by applicable law, court order, or in connection with a fraud investigation.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of wino12's business, personal data held by us may be transferred to the acquiring entity. You will be notified of such a transfer via a notice on the Platform prior to any change in data controller.

All third-party service providers who receive personal data from wino12 are contractually obligated to process that data only on our instructions, to maintain appropriate security measures, and not to use it for their own purposes.

5 Data Retention

wino12 retains personal data only for as long as is necessary for the purposes for which it was collected or as required by applicable law. Our standard retention periods are as follows:

• Account and Identity Data: Retained for the lifetime of your account and for a minimum of five years following account closure, to comply with anti-money laundering and fraud prevention obligations.
• Transaction Records: All deposit and withdrawal records are retained for a minimum of five years following the date of each transaction.
• Customer Support Records: Support correspondence is retained for two years from the date of resolution, unless the matter relates to a dispute that remains unresolved.
• Technical and Usage Data: Anonymised analytics data is retained for up to 26 months. Non-anonymised technical logs (e.g., IP address logs) are retained for up to 12 months.
• Marketing Preferences: Consent records and preference data are retained for three years from the date of your last interaction with a marketing communication, or until you withdraw consent, whichever is earlier.

Upon expiry of the applicable retention period, data is securely deleted or anonymised. Where full deletion is not immediately possible due to backup system constraints, data will be isolated from active processing until deletion can be completed.

6 Data Security

wino12 takes the security of your personal data seriously. We have implemented technical, organisational, and procedural measures designed to protect your data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform's servers.
• Encryption of sensitive data fields (including payment references and identity document copies) at rest in our databases.
• Strict internal access controls — only authorised personnel with a demonstrated need to access specific data categories are granted access.
• Regular security audits and vulnerability assessments conducted on our Platform infrastructure.
• Two-factor authentication options available to registered users to protect account access.
• Automated fraud-detection systems that monitor unusual account activity and flag suspicious login attempts in real time.

While wino12 applies robust security standards, no system of data transmission or storage can be guaranteed to be 100% secure. In the unlikely event of a data security incident that affects your rights or interests, wino12 will notify you promptly in accordance with applicable legal requirements.

You are responsible for keeping your account credentials confidential. Do not share your password with anyone. If you suspect that your account has been compromised, please contact support@wino12.app immediately.

7 Your Privacy Rights

As a user of the wino12 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at support@wino12.app. We will respond to all verified requests within a reasonable time frame.

• 📋 Right of Access You may request a copy of all personal data wino12 holds about you, along with information about how it is being processed.
• ✏️ Right to Rectification If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
• 🗑️ Right to Erasure You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• ⏸️ Right to Restriction You may request that we restrict the processing of your personal data in certain circumstances, such as while a rectification request is under review.
• 📤 Right to Data Portability Where processing is based on consent or contractual necessity, you may request your data in a structured, commonly used, machine-readable format.
• 🚫 Right to Object You may object to processing based on legitimate interests, including profiling for marketing purposes. Objection to marketing will be actioned immediately.
• ↩️ Right to Withdraw Consent Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

8 Protection of Minors

The wino12 Platform is strictly for adults aged 21 and above. 21+ We do not knowingly collect or process personal data from any person under the age of 21. Age verification is conducted as part of the registration and withdrawal process, and wino12 reserves the right to request additional proof of age at any time.

If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor has created a wino12 account, please contact us immediately at support@wino12.app so that we can investigate and act accordingly.

9 Third-Party Services and Game Providers

The wino12 Platform integrates games and services provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. While these providers deliver their games within the wino12 environment, each provider operates under its own privacy and data-handling practices. wino12 is not responsible for the data practices of third-party game studios beyond the contractual obligations we impose on them as described in Section 4 of this Policy.

The Platform does not contain external links to third-party websites. All navigation remains within the wino12 domain. If this changes in the future, this Policy will be updated accordingly and we will notify registered users in advance.

10 Changes to This Privacy Policy

wino12 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will notify registered users by posting a prominent notice on the Platform and, where we hold a valid email address for you, by sending a notification to that address. The date of the most recent revision is shown at the top of this page.

Your continued use of the Platform after any update to this Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you must stop using the Platform and contact support@wino12.app to close your account and request data deletion in accordance with your rights under Section 7.

We encourage you to review this Policy periodically to stay informed about how wino12 protects your information. If you have any questions, concerns, or requests relating to this Policy, our support team is available 24/7 at support@wino12.app, Bangladesh Standard Time (UTC+6).